Four Seasons Concierge

Incoming · predictive brief

Mr. Burgundy + family

Ocean View Suite 714 · 3:15pm

4th FS stay · Miami '23 · Nashville '24 · NYC '25 · 68°F · feather-free · sparkling water · golf prior at Doral · anniversary week · daughter Ashley (10) travelling

Suite pre-setWailea Gold Sat 7amDUO Sat 7:30pmAshley · Disney lawn Fri+ anniversary amenity · GM approval

Ms. Okonkwo

Prime Oceanfront 812 · 4:40pm

2nd stay · London '25 · solo wellness · vegan · requested hikes · Sana coordinating spa series

Vegan amenity setSpa consult bookedWaihe'e Ridge sunrise

Lindqvist Family

Two-Bed Villa 321 · 5:20pm

1st stay · children 6 and 9 · kids menu preview · child turns 7 on Apr 20

Kids for All SeasonsBirthday cake alert

Mr. & Mrs. Harrington

Royal Suite 902 · 6:00pm

8th stay portfolio · Paris · Florence · Bora Bora · Surf Club · Hualalai · Cabernet · NetJets · Tropicsurf Day 2

Room temp 67°FCabernet pairing night 1Tropicsurf Day 2

Agent activity · live

Ava booked Wailea Gold · Mr. Burgundy

2 min ago

Ava reserved Disney lawn seats · Ashley Burgundy

4 min ago

Suggested anniversary amenity · awaiting GM approval

5 min ago

Sana confirmed spa series · Ms. Okonkwo

6 min ago

Blacklane pickup assigned · Lindqvist · OGG

8 min ago

Marcus confirmed Troon access · Harrington

10 min ago

Julien pre-ordered Opus One · Mr. Burgundy

12 min ago

Chef noted shellfish allergy · Lindqvist

14 min ago

Ava’s upsells · today

today · $21,280 surfaced · $2,240 confirmed so far

Presidential Suite · Burgundy$2,560hold pending

VistaJet repositioning · Burgundy$16,800if accepted

Spa series · Okonkwo$2,100confirmed

Valentine’s Beach Evening · Harrington$680offered

Birthday cake + amenity · Lindqvist$140confirmed

Human team queue

Orchestration sources

Property

Opera · HotSOS · Alice

Loyalty

Preferred Partner · CRM

Partners

NetJets · VistaJet · Blacklane · Troon · Discovery Land · Tropicsurf

F&B

SevenRooms · Infrasys · in-house kitchens

Local

Weather · tides · events · traffic · openings

Guest memory

Every past stay across 135 properties

GUESTS RECOGNIZED ACROSS PROPERTIES

97%

PROACTIVE ACTIONS PER STAY

HUMAN ESCALATIONS RESOLVED < 3MIN

100%