ALL SCREENS
Four SeasonsResort Maui · Concierge operations
Friday, April 17, 202647 in-housepresence status: enrolled · Preferred Plus since 202312 arrivals today
Ava
Design
Incoming · predictive brief
Mr. Burgundy + family
Ocean View Suite 714 · 3:15pm
4th FS stay · Miami '23 · Nashville '24 · NYC '25 · 68°F · feather-free · sparkling water · golf prior at Doral · anniversary week · daughter Ashley (10) travelling
Suite pre-setWailea Gold Sat 7amDUO Sat 7:30pmAshley · Disney lawn Fri+ anniversary amenity · GM approval
Ms. Okonkwo
Prime Oceanfront 812 · 4:40pm
2nd stay · London '25 · solo wellness · vegan · requested hikes · Sana coordinating spa series
Vegan amenity setSpa consult bookedWaihe'e Ridge sunrise
Lindqvist Family
Two-Bed Villa 321 · 5:20pm
1st stay · children 6 and 9 · kids menu preview · child turns 7 on Apr 20
Kids for All SeasonsBirthday cake alert
Mr. & Mrs. Harrington
Royal Suite 902 · 6:00pm
8th stay portfolio · Paris · Florence · Bora Bora · Surf Club · Hualalai · Cabernet · NetJets · Tropicsurf Day 2
Room temp 67°FCabernet pairing night 1Tropicsurf Day 2
Agent activity · live
Ava booked Wailea Gold · Mr. Burgundy
2 min ago
Ava reserved Disney lawn seats · Ashley Burgundy
4 min ago
Suggested anniversary amenity · awaiting GM approval
5 min ago
Sana confirmed spa series · Ms. Okonkwo
6 min ago
Blacklane pickup assigned · Lindqvist · OGG
8 min ago
Marcus confirmed Troon access · Harrington
10 min ago
Julien pre-ordered Opus One · Mr. Burgundy
12 min ago
Chef noted shellfish allergy · Lindqvist
14 min ago
Ava’s upsells · today
today · $21,280 surfaced · $2,240 confirmed so far
Presidential Suite · Burgundy$2,560hold pending
VistaJet repositioning · Burgundy$16,800if accepted
Spa series · Okonkwo$2,100confirmed
Valentine’s Beach Evening · Harrington$680offered
Birthday cake + amenity · Lindqvist$140confirmed
Human team queue
Orchestration sources
Property
Opera · HotSOS · Alice
Loyalty
Preferred Partner · CRM
Partners
NetJets · VistaJet · Blacklane · Troon · Discovery Land · Tropicsurf
F&B
SevenRooms · Infrasys · in-house kitchens
Local
Weather · tides · events · traffic · openings
Guest memory
Every past stay across 135 properties
GUESTS RECOGNIZED ACROSS PROPERTIES
97%
PROACTIVE ACTIONS PER STAY
14
HUMAN ESCALATIONS RESOLVED < 3MIN
100%