Four Seasons
Hotels and Resorts
your personal concierge
One personal concierge — across every property,
before, during, and after the stay.
one concierge · every property · every stay · always available
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FOUR SEASONS
Welcome, Mr. Burgundy
Choose your personal concierge. They’ll be with you across every Four Seasons journey — before, during, and after.
Ava
lifestyle concierge
known for anticipating Mrs. Burgundy’s preferences
Julien
european travel and dining
knows the maître d’ at every George V in Europe
Sana
wellness and spa
coordinates your spa sequence across stays
Marcus
golf and sport
tees you up at every Troon course in the network
your concierge persists across every property
01 — Choose your concierge
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Ava
Always availableHow may I assist you, Mr. Burgundy?
Chat
Call
Video
AVA’S AGENDA
02 — Concierge home
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ON CALL · FOUR SEASONS
Ava
Your personal concierge
this call · across every Four Seasons property
00:42
calls answered in under 8 seconds, 24/7
“Good morning Mr. Burgundy. Your Maui room is already 68 degrees, sparkling water on the credenza. I’ve held the 8pm DUO seating and Steve is confirmed for 3:30 at OGG. Shall we cover the anniversary dinner now?”
Mute
End
Speaker
03 — Voice call
9:41
Ava
Available
ACROSS YOUR STAYS
Ava remembers every property you’ve visited — Miami, Nashville, New York, and now Maui.
Pre-arrival · Maui
Welcome back, Mr. Burgundy. Ocean View Suite 714 is confirmed for Friday.
A Presidential Ocean Suite opened for your anniversary — $640/night above your suite. Ocean-front lanai, butler service, private plunge pool. Hold for your review?
And the filet we had in Nashville?
DUO has the same cut. Saturday 7:30 for two — Ashley’s menu noted.
Arrival day
Your NetJets leg lands 3:42pm at OGG. Steve’s Escalade is curbside at 3:30 — champagne chilled, Ashley’s iPad charged for the Road to Hana video. Confirm?
confirmed.
During stay
The 8pm seating at DUO just opened — same filet cut as Nashville, Cabernet pairing ready. Shall I hold it?
yes please
Done — Saturday 8pm, table by the koi pond, Ashley’s menu pre-noted.
Post-stay
The resort is hosting a Valentine’s Evening on Wailea Beach in February — chef’s four-course, Wailea Symphony strings. Two seats held if you’d like me to confirm.
Westlake Village just opened — shall I book the new steakhouse for your return?
Message Ava…
04 — Memory chat
9:41
Ava
02:14
LIVE
You
AVA · LIVE
“I’ve pulled up the Nashville wine list — shall we pair the Opus One again, or try the Sassicaia this time?”
05 — Video call
9:41
LIFETIME PORTFOLIO
Mr. Burgundy
4 properties · 7 stays with us
$8.2K
MIAMI
· Nov ’23
Doral tee times · Suite 1204 · Steve, driver
$12.4K · anniversary
NASHVILLE
· Apr ’24
Filet at Mimo · Ashley’s birthday cake
$9.6K
NEW YORK DOWNTOWN
· Jan ’25
CUT · Broadway · spa morning
$24.0K · in residence
Current stay
MAUI
· Current
Apr 18–22 · Wailea Gold · DUO · lomilomi
proposed
WESTLAKE VILLAGE
· Suggested
New steakhouse · 20 min from home
ONE CONCIERGE · EVERY PROPERTY · FROM YOUR FIRST STAY, FOREVER
LIFETIME · $54.2K · 7 stays · 4 properties
06 — Your journey
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FOUR SEASONS PREFERRED PARTNER
Your stay, elevated.
“These benefits follow you to every Four Seasons property, every stay, for as long as you travel with us.” — Ava
Complimentary breakfast
For two, every morning of your stay.
Priority room upgrade
On arrival, subject to availability.
$100 resort credit
Per stay, applied automatically.
Early check-in, late check-out
Whenever availability allows.
Welcome amenity on arrival
A personal gesture from the property.
enrolled · since 2023tier · preferred plus
- Suite 714 confirmed for Mr. and Mrs. Burgundy · Maui · Apr 18–22
- Breakfast for two · 7:30 lanai seating with Mrs. Burgundy
- Suite 812 upgrade flagged · auto-accept if released
- Ashley enrolled in Kids for All Seasons · lawn film Friday
07 — Preferred Partner
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OUR PARTNERS
Your network travels with you.
ask Ava to coordinate — no call required
NetJets
global private jet network
last coordinated · 2 days ago
VistaJet
international repositioning
last coordinated · 3 weeks ago
Blacklane
global black-car
last coordinated · yesterday
Steve · Maui
named preferred driver
last coordinated · 4 hours ago
last 12 months · 47 partner requests on your behalf
08 — Our partners
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AVA PROPOSED THIS MORNING
Dinner hold · DUO · Sat 8pm · filet + Cabernet
Private transport · Steve’s Escalade · OGG 3:30pm · champagne chilled
OFFERS SURFACED BY AVA
Timely, tailored, yours to decline.
ava proposes · you decide · nothing books without your word
09 — Offers from Ava
tap a screen to present